Item831: Create a better Support web by summarizing information per subject

We are still doing a lousy job in providing help to our users. Because users are not helped by a breadth first search.

Now they are asked/forced to look at:

1. Release issues
2. Documentation
3. Additional documentation
4. FAQs
5. Support questions

It would be more useful if a user with some quesion on, say, installation, gets an overview of all Installation information in one topic. That topic lists the various sources by kind, or perhaps by date.

The support question categorization might be useful:

• This website
• Installation of Foswiki
• Installation of extension
• Upgrading from TWiki to Foswiki
• Registration
• Authentication or Authorisation
• Documentation
• Issue in browser
• Missing functionality
• Topic Markup Language and applications

Proposal of entry points

To be put on the Support homepage:

Latest release (Foswiki 1.0)

• Known issues
• Documentation

Setup

• Installation
• Upgrading
• Web server
• Operating system
• Localization

Usage

• Registration
• Authentication or Authorisation
• Browser issues
• Search
• Extensions
• Performance
• Security
• This website

-- ArthurClemens - 21 Jan 2009

First step: Support.SupportQuestions now shows questions listed by subject.

-- ArthurClemens - 27 Jan 2009

Nice effort. Thumbs up!

-- CarloSchulz - 27 Jan 2009