Item15054: Unable to reset password using an outlook.com email account
Current State: Confirmed
Released In: n/a
Target Release: n/a
Applies To: Engine
ResetPassword or UserRegistration sends a one-time access token to the user forcing them to change their password afterwards.
However when this is an email account hosted by outlook.com, those emails are preprocessed, i.e. all links are tested and rewritten to some https://..safelinks.protection.outlook.com?url=origurl
While doing so the one-time access token is invalidated so that the user cannot use it anymore to proceed on changing the password / confirming the account.
- 23 Nov 2021