Web Page Audience Site Structure

items in bold are menu items

• About TWiki
  • (link to News, Blog, etc)
  • What is TWiki?
    • Our Users
      • (Contains user quotes)
      • User Success Stories
    • Main Features
      • (link to Apps)
      • TWiki features by example
    • Compare
    • TWiki and Web 2.0
    • TWiki in the News
    • Download Cheat Sheet
    • TWiki Open Source Project (who runs this site?)
      • Roadmap
      • Contributing to TWiki
  • Considering TWiki
    • (link to Technical requirements), (link to Technical papers)
    • Integration with my Business
    • Cost, Maintenance and Support
      • (link to Support)
      • Getting Professional Support
    • Safety and Security
      • Security Notices
    • Introducing a Wiki in my Organization
  • Download
    • (link to Support), (link to Legacy.WikiRing, TWIKI.NET), (link to Security Notices)
    • Latest Stable Release
    • Installer Versions
    • Known Problems
    • Older Versions
  • Documentation
    • (link to technical papers)
    • User Guide
    • Technical Requirements
    • Installation Instructions
    • Reference Manual
    • Technical Papers
    • Older Versions

Apps
(lists higlighted examples)

• Browse apps
  • (lists higlighted examples)
  • by name
  • by feature
  • by sector
  • by date
  • by company
  • by keyword
  • by (TWiki) release
• Add your app
• Request an app

Extensions
(point to extension support)

• Browse extensions
  • by name
  • by feature
  • by keyword
  • by (TWiki) release
• Developing extensions
• Discuss

Community

• News and Blog
• About the community
  • Who's who
  • TWiki Champions
  • User pages
  • Getting in contact
• Contribute to TWiki
  • How to contribute
  • Areas to contribute
  • Guidance
  • Getting code access
• Development
  • Vision and Timeline
  • Current Focus
  • Programming Reference
  • Programming Guidelines
    • Writing quality code
    • Writing quality docs
  • Code Repository
  • Feature Requests
  • Bugs
  • Development discussions

Support

• Tutorials
• Training materials
• Help with extensions
• Upgrading help
• Answers to questions
• Report a problem
• Getting professional support
• Offering professional support

Click trails of personas based on proposed site structure

Note that each page may address several personas. The page structure and text may support multiple user needs.

Industry Analyst

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Irma Andersen (33) Industry Analyst	Overview: what, how, who Comparison Usage News, trends	Cheatsheet News blurbs/blog posts User stories Pointers to other sites	Proof that TWiki addresses current needs (so I can recommend it to companies) A newsworthy story Great usage examples

Topic / Interest	Possible click trail
General overview of TWiki (Industry Analyst Point of View - to be elaborated)	WhatIsTWiki
Cheat sheet (If I would recommend TWiki, what would be my key words?)	WhatIsTWiki > TWikiCheatSheet
Comparison with other wikis	WhatIsTWiki > CompareTWiki
TWiki, Wikis and Web 2.0	WhatIsTWiki > TWikisWikisAndWeb20
Timeline and Vision	WhatIsTWiki > TWikiRoadmap
Main Features	Homepage or: ConsideringTWiki > MainFeatures
TWiki Usage (In which ways is TWiki being used? To what use? In which environments? In which markets?)	WhatIsTWiki > OurUsers
User Success Stories	ConsideringTWiki > UserSuccessStories
Who runs Twiki.org?	WhatIsTWiki > WhoRunsTWikiOrg
Example Applications	ExtensionsAndExamples > ExampleApplications
Blog and News	CommunityAndDevelopment > TWikiCommunity > BlogAndNews

Important to address persuasion arguments:

• Proof that TWiki addresses current needs (so I can recommend it to companies)
• A newsworthy story
• Great usage examples

Economic Buyer

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Eric Cedrof (48) Economic Buyer CEO	Confirmations, based on opinions of team members and snippets of information. How TWiki will improve the workgroups.	Structured, short documents. Management summary at the top, one subject per document. A mix of qualitative results (statements, experiences, stories) and numbers.	A tool that will solve his problem: better workgroup integration. Safe, mature and with support. Cheap to create and maintain.

Topic / Interest	Possible click trail
General overview of TWiki (Economic Buyer Point of View - to be elaborated)	WhatIsTWiki
TWiki Usage (In which ways is TWiki being used? To what use? In which environments? In which markets?)	WhatIsTWiki > OurUsers
User Success Stories	-- pages will be too long; preferably quotes; see for example http://twiki.net/customers.html --
Safety	SafetyAndSecurity > Safety
Costs, maintenance and support	ConsideringTWiki > CostMaintainanceAndSupport
Getting Professional Support	Support > GettingProfessionalSupport
Example Applications	-- won't go searching for real examples; a list of applications names with small pictures works better --

Important to address persuasion arguments:

• A tool that will solve his problem: better workgroup integration.
• Safe, mature and with support.
• Cheap to create and maintain.

Note:

• This person will not do the research himself. He needs to be persuaded by others.
• Structured, short documents. Management summary at the top, one subject per page.
• A mix of qualitative results (statements, experiences, stories) and numbers.

Infrastructure Buyer

Warning: Can't find named section InfrastructureBuyer in topic Development.WebsitePersonas

Topic / Interest	Possible click trail
General overview of TWiki (Infrastructure Buyer Point of View - to be elaborated)	WhatIsTWiki
Main Features	Homepage or ConsideringTWiki > MainFeatures
Comparison with other wikis	WhatIsTWiki > CompareTWiki
Costs, maintenance and support	ConsideringTWiki > CostMaintainanceAndSupport
Support	ConsideringTWiki > Support and Support > Homepage
Getting Professional Support	ConsideringTWiki > GettingProfessionalSupport
Safety	ConsideringTWiki > Safety
Integration	ConsideringTWiki > IntegrateTWiki
Requirements	ConsideringTWiki > InstallationRequirements
Other TWiki versions and distros	InstallationRequirements > SupportedPlatforms
Technical Papers	ConsideringTWiki > TechnicalPapers
Security Notices	SafetyAndSecurity > SecutityNotices and LatestRelease > SecutityNotices
Known Problems of TWiki	Support > KnownProblems and LatestRelease > KnownProblems
Installation Overview	CompleteDocumentation > InstallingTWiki
Timeline and Vision	WhatIsTWiki > TWikiRoadmap
Feature Requests	CommunityAndDevelopment > TWikiDevelopment > FeatureRequests
Answers to questions	Support > AnswersToQuestions

Important to address persuasion arguments:

• Low cost (read: easy)
• Easy to install and maintain
• Secure

End User

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Ellen Uster (29) Tester / End User Senior at Communication and 'end user'	Compact introduction to TWiki: what does it do, how does it help. How does it fit in the Web2.0 landscape? Examples usage in other companies How support has been arranged How TWiki can be introduced in the organization	Concise introduction, complete. Written by humans for humans. User stories Pointers to support (how is this first impression?) Stories about introducing TWiki in the organization	Great usage examples Evaluation help Summarizing pros and cons to use with my report

Topic / Interest	Possible click trail
General overview of TWiki (End User Point of View - to be elaborated)	WhatIsTWiki
TWiki, Wikis and Web 2.0	WhatIsTWiki > TWikisWikisAndWeb20
User Success Stories	ConsideringTWiki > UserSuccessStories
Example Applications	ExtensionsAndExamples > ExampleApplications
Try TWiki	ExtensionsAndExamples > TryTWiki
How to introduce a wiki in the organization?	ConsideringTWiki > HowToIntroduceTWiki
Costs, maintenance and support	ConsideringTWiki > CostMaintainanceAndSupport
Training materials	Support > TrainingMaterials
Tutorials	Support > TWikiTutorials
User documentation (current version)	CompleteDocumentation > UserDocumentation
Reference Manual (current version)	CompleteDocumentation > ReferenceManual
Answers to questions	Support > AnswersToQuestions

Note:

• Concise introduction, complete. Written by humans for humans.
• Summarizing pros and cons to use with my report

Important to address persuasion arguments:

• Great usage examples
• Evaluation help

Potential Contributor

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Lasse Poven (24) Potential contributor Information management student	How to things work here, who is in control. A way to contribute with something significant. People to address, to connect to. A community center. Guidance, tips and advice.	Introduction to TWiki and twiki.org. Who runs what. Overview of areas to contribute. A place to discuss contributions. Pointers to people. Who is online? Faces.	Being wanted. Applying ideas that will be used by thousands of people.

Topic / Interest	Possible click trail
Main Features	Homepage or: ConsideringTWiki > MainFeatures
Comparison with other wikis	WhatIsTWiki > CompareTWiki
User Success Stories	ConsideringTWiki > UserSuccessStories
Timeline and Vision	WhatIsTWiki or CommunityAndDevelopment > TWikiDevelopment > VisionAndTimeLine
Who runs Twiki.org?	WhatIsTWiki > WhoRunsTWikiOrg
User documentation (current version)	CompleteDocumentation > UserDocumentation
Blog and News	CommunityAndDevelopment > TWikiCommunity > BlogAndNews
How to recipes	ExtensionsAndExamples > HowToRecipes
Plugins	ExtensionsAndExamples > TWikiPlugins
Try TWiki	ExtensionsAndExamples > TryTWiki
Example Applications	ExtensionsAndExamples > ExampleApplications
About the TWiki Community	CommunityAndDevelopment > TWikiCommunity
Faces and People	CommunityAndDevelopment > TWikiCommunity > UserPages
TWiki Champs	CommunityAndDevelopment > TWikiCommunity > WhoIsWho > TWikiOrgChampions
Getting in contact	CommunityAndDevelopment > TWikiCommunity > GettingInContact
How to contribute	CommunityAndDevelopment > TWikiCommunity > Contributing > HowToContribute
Where to contribute	CommunityAndDevelopment > TWikiCommunity > Contributing > AreasToContribute
Guidance on contribution	CommunityAndDevelopment > TWikiCommunity > Contributing > ContributionGuideLine
Brainstorming	CommunityAndDevelopment > TWikiDevelopment > BrainstomingTopics
Tutorials	Support > TWikiTutorials
Answers to questions	Support > AnswersToQuestions
Report a Problem	Support > ReportAProblem

Removed (too developer oriented):

Getting Code Access	CommunityAndDevelopment > TWikiDevelopment > GettingCodeAccess
Current Development Focus	CommunityAndDevelopment > TWikiDevelopment > CurrentDevelopmentFocus
Report Bugs	CommunityAndDevelopment > TWikiDevelopment > Bugs
Feature requests	CommunityAndDevelopment > TWikiDevelopment > FeatureRequests
Development Discussions	CommunityAndDevelopment > TWikiDevelopment > DevelopmentDiscussions
Extension specific questions	Support > Extension > ExtensionXYQuestions

Current Contributor

Picture	Name/Type/Occupation	Looking for	In format	Persuaded by
	Johan Curbain (32) Current contributor Independent consultant	Programming guidelines for core and plugins Programming reference Contributor centered information Contact with other contributors	Quality documents about/around programming (quick lookup) Contributor center	Being able to work efficiently Working with high quality code and docs Human touch

Topic / Interest	Possible click trail
Blog and News	CommunityAndDevelopment > TWikiCommunity > BlogAndNews
About the TWiki Community	CommunityAndDevelopment > TWikiCommunity
User Success Stories	ConsideringTWiki > UserSuccessStories
Technical Papers	ConsideringTWiki > TechnicalPapers
Security Notices	SafetyAndSecurity > SecutityNotices
Older Versions of TWiki	DownloadTWiki > OlderVersions
Reference Manual (current and older version)	CompleteDocumentation > ReferenceManual
How to recipes	ExtensionsAndExamples > HowToRecipes
Plugins	ExtensionsAndExamples > TWikiPlugins
Example Applications	ExtensionsAndExamples > ExampleApplications
Blog and News	CommunityAndDevelopment > TWikiCommunity > BlogAndNews
About the TWiki Community	CommunityAndDevelopment > TWikiCommunity
Faces and People	CommunityAndDevelopment > TWikiCommunity > UserPages
TWiki Champs	CommunityAndDevelopment > TWikiCommunity > WhoIsWho > TWikiOrgChampions
Getting in contact	CommunityAndDevelopment > TWikiCommunity > GettingInContact
How to contribute	CommunityAndDevelopment > TWikiCommunity > Contributing > HowToContribute
Where to contribute	CommunityAndDevelopment > TWikiCommunity > Contributing > AreasToContribute
Guidance on contribution	CommunityAndDevelopment > TWikiCommunity > Contributing > ContributionGuideLine
Current Development Focus	CommunityAndDevelopment > TWikiDevelopment > CurrentDevelopmentFocus
Programming references	CommunityAndDevelopment > TWikiDevelopment > TWikiProgramminReferences
Writing Quality Code	CommunityAndDevelopment > TWikiDevelopment > TWikiProgramminGuidelines > WritingQualityCode
Writing Quality Docs	CommunityAndDevelopment > TWikiDevelopment > TWikiProgramminGuidelines > WritingQualityDocs
Code Acces	CommunityAndDevelopment > TWikiDevelopment > CodeAccess
Report Bugs	CommunityAndDevelopment > TWikiDevelopment > Bugs
Feature requests	CommunityAndDevelopment > TWikiDevelopment > FeatureRequests
Development Discussions	CommunityAndDevelopment > TWikiDevelopment > DevelopmentDiscussions
Brainstorming	CommunityAndDevelopment > TWikiDevelopment > BrainstomingTopics
Tutorials	Support > TWikiTutorials
(give) Upgrading Help	Support > UpgradingHelp
Answers to questions	Support > AnswersToQuestions
Report a Problem	Support > ReportAProblem
Extension specific questions	Support > Extension > ExtensionXYQuestions
Training materials	Support > TrainingMaterials
Giving / Getting Professional Support	Support > GettingProfessionalSupport

Wiki Champion

Warning: Can't find named section Legacy.WikiChampion in topic Development.WebsitePersonas

User Success Stories	ConsideringTWiki > UserSuccessStories
Safety	SafetyAndSecurity > Safety
Integration	ConsideringTWiki > IntegrateTWiki
How to introduce a wiki in the organization?	ConsideringTWiki > HowToIntroduceTWiki
Latest stable release	LatestRelease
Security Notices	SafetyAndSecurity > SecutityNotices
User documentation (current version)	CompleteDocumentation > UserDocumentation
Reference Manual (current version)	CompleteDocumentation > ReferenceManual
Installation Instructions	CompleteDocumentation > InstallationInstructions
How to recipes	ExtensionsAndExamples > HowToRecipes
Plugins	ExtensionsAndExamples > TWikiPlugins
Example Applications	ExtensionsAndExamples > ExampleApplications
Blog and News	CommunityAndDevelopment > TWikiCommunity > BlogAndNews
About the TWiki Community	CommunityAndDevelopment > TWikiCommunity
TWiki Champs	CommunityAndDevelopment > TWikiCommunity > WhoIsWho > TWikiOrgChampions
Getting in contact	CommunityAndDevelopment > TWikiCommunity > GettingInContact
How to contribute	CommunityAndDevelopment > TWikiCommunity > Contributing > HowToContribute
Where to contribute	CommunityAndDevelopment > TWikiCommunity > Contributing > AreasToContribute
Getting Code Access	CommunityAndDevelopment > TWikiDevelopment > GettingCodeAccess
Report Bugs	CommunityAndDevelopment > TWikiDevelopment > Bugs
Development Discussions	CommunityAndDevelopment > TWikiDevelopment > DevelopmentDiscussions
Brainstorming	CommunityAndDevelopment > TWikiDevelopment > BrainstomingTopics
Tutorials	Support > TWikiTutorials
Answers to questions	Support > AnswersToQuestions
Report a Problem	Support > ReportAProblem
Extension specific questions	Support > Extension > ExtensionXYQuestions
Training materials	Support > TrainingMaterials
(get) Upgrading Help	Support > UpgradingHelp